Privacy Policy

We, InSync.Ai Inc., ("Insyncai", "we", "us", "our") are the owners of the website www.insyncai.com ("Website"). Insyncai is incorporated in the state of Delaware and has its registered office at 2809 Gardendale Drive, San Jose 95125, CA, United States. Insyncai provides its clients AI powered customer & agent experience automation, insights & intelligence services ("Services").

We respect data privacy rights and are committed to protecting personal information collected on this Website. This Privacy Policy sets forth how we collect, use and protect the personal information collected on this Website.

1. Definitions

"User(s)", "you", "your" shall mean individuals that use/access the Website and avail the services through the Website.

2. Personal Information Collected

We may collect certain Personal Information when you access/use our Website, when you request for a demo of our Services, when you write to us on email and when you call us. We may collect information including but not limited to name, email address, contact number, company name. We may also collect your Personal Information when you access social media pages operated by us on Facebook, YouTube, Instagram, Twitter, and/or LinkedIn.

3. Cookies

We use cookies and/or similar in-house and third-party tracking tools to track user traffic patterns. Tracking tools also used are beacons, tags and scripts to collect and track information and to improve and analyse our Website and our Services. You may choose to disable cookies through your browser settings.

4. Accuracy of Information

The User undertakes that he shall be solely responsible for the accuracy, correctness, or truthfulness of the Personal Information shared with us whether of its own or any third party. In the event the User is sharing any Personal Information on behalf of a third person, the User represents and warrants that he has the necessary authority to share such Personal Information with the Company.

5. Use of Your Personal Information

We use your Personal Information for the following purposes:

• To inform you about our Services and to respond to your requests
• For the creation or development of business intelligence or data analytics in relation to the Services provided by us
• To process transactions with you
• To provide you with a better experience when you access our Website and to improve the Services
• To process job applications (if you apply for a position with our organization)
• To maintain and manage our Website
• To manage our relationship with you
• To communicate with you and to send you e-mail newsletters
• For internal record keeping
• To comply with our legal or statutory obligations

6. Disclosures

We do not sell, rent, share, distribute, lease or otherwise provide your Personal Information to third parties, without your prior consent. We may disclose your Personal Information in the following cases:

• Affiliates: We may provide your Personal Information to our affiliates to enable them to improve the offerings, provide feedback and respond to their queries.
• Service Providers: We may share your Personal Information with service providers who work with us in connection with operating the Website and/or providing the offerings. All such service providers are subject to stringent confidentiality restrictions consistent with this Privacy Policy.
• Merger or Acquisition: We may transfer your Personal Information if we are acquired by another entity, or if we merge with another company or transfer a part of our business, including the Website, to a third party.
• Legal and Regulatory Authorities: We may disclose your Personal Information in order to comply with our legal obligations, court orders, or requests by government authorities.

7. Data Retention

We will retain User's Personal Information as long as it is required to be retained for the purpose of provision of the Services. We may also retain and use User's Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

8. Security

Our technical and organizational measures for security are SOC II certified. Your Personal Information is stored on third-party cloud infrastructure. Although we provide appropriate firewalls and protections, we cannot warrant the security of Personal Information transmitted as these systems are not hack proof. We will take necessary measures to mitigate such events.

9. Your Rights

You have the right to access Personal Information in our possession, right to have us rectify or modify any such Personal Information, right to have us erase/delete your Personal Information, right to restrict us from processing such Personal Information, right to object to our use of Personal Information, and to withdraw consent at any time. All requests will be handled within thirty (30) days. Contact privacy@insyncai.com to exercise any of these rights.

10. Choice and Opt-Out

You may opt out of receiving promotional emails and newsletters from us by following the unsubscribe instructions provided in those emails. Alternatively, you can opt out at any time by emailing privacy@insyncai.com with your specific request.

11. Information for EU and UK Visitors

This Privacy Policy has been updated in accordance with the requirements of the EU General Data Protection Regulation (GDPR) and UK GDPR, the United Kingdom Data Protection Act 2018, and the Privacy and Electronic Communications Regulations.

Legal Basis: We will process your Personal Information only on the legal bases of consent, contract, or on the basis of our legitimate interests.

Transfer of personal information across borders (EU Residents): The Personal Information we collect is stored on servers located in the EU region. If you have questions, please contact privacy@insyncai.com.

Your Rights (EU and UK Residents): You have the right to request access, rectification, erasure, restriction, and portability of your data, and to lodge a complaint with your local data protection authority.

Governing Laws (EU/UK): For EU and UK residents, this Privacy Policy shall be governed respectively by the provisions of the GDPR and UK Privacy Laws.

12. Governing Laws

This Privacy Policy shall in all respects be governed by and construed in accordance with the laws of California.

13. Links to Other Websites

Our Website may contain links to other websites. We do not have any control over such other websites and cannot be responsible for the protection and privacy of any information which you provide whilst visiting them.

14. Children's Privacy

We do not collect Personal Information from children under the age of 16 years without prior, verifiable consent of his or her legal representative. Contact privacy@insyncai.com to have any such Personal Information deleted.

15. Changes to This Privacy Policy

Please revisit this page periodically to stay aware of any changes to this Privacy Policy. If we modify this Privacy Policy, we will make it available through the Website and indicate the date of the latest revision.