We train and manage AI Chat - making it effortless for your team to automate customer support requests and decouple support costs from growth.
Many of our clients came to us from other solutions because they underestimated how much work would be involved for their team to keep AI Chat trained and operating without problems.
InSync helped us automate over 50% of our customer requests in 3 months
InSync is able to help us drive new and significant revenue via upsell
No need to hire and retain teams of data scientists and software engineers to build it
We do all the heavy lifting so your total effort would be limited to sharing information and access to your systems
We design, build, deploy, manage and optimize your custom AI chatbot solution for FREE and launch it in under 30 days - regardless of your backend systems!
To deploy AI - you need the technology, but you also need the human resources to make it work.
Understanding what your customers are asking is our specialty. Our AI paired with our team of Data Scientists is 30-50% better than our clients at understanding their own customers’ intents.
AI is perishable because things change. Your products change. Your customer experience changes. Your business policies and processes change. When they do - you need your AI retrained. We do that for free.
As customer intents surface, you will want to expand use cases for automation like feeding the bot business rules in order for it to authenticate users, adjust account settings, process returns and exchanges or issue refunds.
With Insync - that development work is free.
AI chat needs to understand what your customer is asking - aka their intent. Insync’s AI has industry leading understanding of intent, which leads directly to greater ROI for our clients.
Chat, In-App, Voice, Whatsapp, Facebook Messenger, Text, SMS, N-lingual. Pass a user’s support experience between devices or channels in the same support instance.
Drill down from a statistic all the way to the data that is driving it with our world class reporting. Our customers get the precise view they want including any custom metrics they need for their business needs.
We walk our clients through their data on a weekly basis. Benefit from a team of AI experts and Data Science experts who regularly surface business insights that will increase conversions and decrease live support costs and who regularly update your custom implementation as your users’ needs change.
We are like an embedded team, agile enough to respond overnight to creative changes in a chat flow and immediately to any mission critical events including outages.
Insync is Soc 2 compliant and has passed multiple Fortune 100 penetration tests and audits. We don’t store PII. Period.
Support agents benefit from AI Chat. Support Leaders shine.
AI chat reduces live support volume. You can cut your contact ratio in half.
Clients report 30% reduction in total support costs.
Sometimes the human touch is needed. Let your support agents focus on these issues. Let AI handle the rest.
When we integrate with Live Chat, nothing changes for your agents. No new training is required.
Reduce the stress of hiring and training support staff. Once trained, our AI powers an infinite number of virtual agents. When demand fluctuates, we are there to fill in during spikes and let you operate with a minimum staff when demand is low.
We can guide your customers to the product they want using their intent instead of just keywords.
Don’t wait for them to do the work - serve your customers the products they want and they will reward you.
The ‘Now’ customer converts at all times of the day and night. If you aren’t there for them, they shop somewhere else.
You’ll be surprised by the questions asked on different pages of your site. We give you deep insights into your customers’ journey.
An informed customer is 10% more likely to stick.