We, InSync.Ai Inc., (“Insyncai”, “we”, “us”, “our”) are the owners of the website www.insyncai.com (“Website”). Insyncai is incorporated in the state of Delaware and has its registered office at 2809 Gardendale Drive, San Jose 95125, CA, United States. Insyncai provides its clients AI powered customer & agent experience automation, insights &intelligence services (“Services”).
“User(s)” “you”, “your”shall mean individuals that use/access the Website and avail the services through the Website.
2. Personal Information Collected
We may collect certain Personal Information when you access/use our Website, when you request for a demo of our Services, when you write to us on email and when you call us.We may collect information including but not limited to name, email address, contact number, company name. We may also collect your Personal Information when you access social media pages operated by us on Facebook, YouTube,Instagram, Twitter, and/or LinkedIn.
4. Accuracy of information
5. Use of Your Personal Information
We use yourPersonal Information for the following purposes:
i. to inform you about our Services and to respond to your requests;
ii. for the creation or development of business intelligence or data analytics in relation to the Services provided by us;
iii. to process transactions with you;
iv. to provide you with a better experience when you access our Website and to improve the Services;
v. to process job applications (if you apply for a position with our organization);
vi. to maintain and manage our Website;
vii. to manage our relationship with you;
viii. to communicate with you and to send you e-mail newsletters;
ix. for internal record keeping;
x. and to comply with our legal or statutory obligations.
We do not sell, rent, share,distribute, lease or otherwise provide your Personal Information to thirdparties, without your prior consent. Keeping this in mind, we may disclose yourPersonal Information in the following cases:
i. Affiliates: We may provide your Personal Information to our affiliates to enable them to improve the offerings, provide feedback and respond to their queries.
iii. Merger or Acquisition: We may transfer your Personal Information if we are acquired by another entity, or if we merge with another company or transfer a part of our business, including the Website, to a third party. Any such third party or resultant entity that receives your Personal Information shall have the right to continue to use your Personal Information in line with the purposes set out herein. In the event of such a sale or transfer, we may notify you.
ix. Legal and Regulatory Authorities: We may disclose your Personal Information in order to comply with our legal obligations/ court orders/ requests by Govt. authorities.
7. Data Retention
We will retain User’s Personal Information as long as it is required to be retained for the purpose of provision of the Services. We may also retain and use User’s Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Our technical and organizational measures for security are SOC II certified. Your Personal Information is stored on third-party cloud infrastructure. Although we provide appropriate firewalls and protections, we cannot warrant the security of Personal Information transmitted as these systems are not hack proof. Data pilferage due to unauthorized hacking, virus attacks, technical issues is possible, and we will take necessary measures to mitigate such events.
9. Your Rights
You have the right to access Personal Information in our possession, right to have us rectify or modify any such Personal Information, right to have us erase/delete yourPersonal Information, right to restrict us from processing such PersonalInformation, right to object to our use of Personal Information, withdraw consent at any time where we are relying on consent to process PersonalInformation. Depending on the nature of the request, we may ask you to complete a Personal Information request form or seek certain details to verify the request. All requests for Personal Information will be handled within a reasonable period of time. If you would like to exercise ANY of these rights, please contact email@example.com.
If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure. Requests to access, change, or remove your information will be handled within thirty (30) days.
10. Choice and Opt-Out
We may send you communications including but not limited to (a) notices about your use of our Website and Services, including those concerning violations of use, (b)updates, (c) promotional information regarding our Services, and (d)newsletters. You may opt out of receiving promotional emails and newsletters from us by following the unsubscribe instructions provided in those emails.Alternatively, you can opt out, at any time, by emailing firstname.lastname@example.org with your specific request.
11. Information for EU and UK Visitors
LegalBasis (for EU residents and UK residents): We will not process your Personal Information without a lawful basis to do so. We will process yourPersonal Information only on the legal bases of consent, contract, or on the basis of our legitimate interests, provided that such interests are not overridden by your privacy rights and interests.
Transfer of your personal information across borders (for EU Residents): The Personal Information we collect (of EU and UK residents) is stored on servers located in the EU region. Personal Information might be processed outside theEU and UK. We collect and transfer Personal Information outside the EU and UK in accordance with the provisions of the GDPR and UK Privacy Laws. If you have questions, please contact email@example.com.
YourRights (For EU and UK Residents):
You have the right to request us:
a. to let you know what Personal Information belonging to you,
b. we hold in our possession,
c. withdraw consent at any time where we are relying on consent to process your Personal Information,
d. right to have us rectify or modify any such Personal Information,
e. right to have us erase/delete your Personal Information,
f. right to restrict us from processing such Personal Information,
g. right to object to our use of your Personal Information,
h. you have the right to lodge a complaint with a data protection authority. UK residents have the right to make a complaint at any time to the InformationCommissioner’s Office (“ICO”), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance. We may need to request specific information from you to help us confirm your identity or also contact you for further information in relation to your request. If you would like to exercise ANY of these rights, please contact firstname.lastname@example.org.
12. Governing laws
13. Links to other Websites
14. Children’s Privacy
We do not collectPersonal Information from children under the age of 16 years without the prior, verifiable consent of his or her legal representative. If the legal representative of the child discovers that the child has provided us withPersonal Information, we request the legal representative of the child to contact us email@example.com to have the Personal Information deleted.
16. Contact Us
OurEU GDPR Representative is:
Rickert Rechtsanwaltsgesellschaft mbH - Insyncai, Inc. -
Our UK GDPR Representative is:
Services Ltd UK - Insyncai, Inc. -
PO Box 1487 Peterborough