Understanding what your customers are asking is our specialty. Our AI paired with our team of Data Scientists is 30-50% better than our clients at understanding their own customers’ intents.
AI is perishable because things change. Your products change. Your customer experience changes. Your business policies and processes change. When they do - you need your AI retrained. We do that for free.
As customer intents surface, you will want to expand use cases for automation like feeding the bot business rules in order for it to authenticate users, adjust account settings, process returns and exchanges or issue refunds.
With Insync - that development work is free.
Chat, In-App, Voice, Whatsapp, Facebook Messenger, Text, SMS, N-lingual. Pass a user’s support experience between devices or channels in the same support instance.
We walk our clients through their data on a weekly basis. Benefit from a team of AI experts and Data Science experts who regularly surface business insights that will increase conversions and decrease live support costs and who regularly update your custom implementation as your users’ needs change.
We can guide your customers to the product they want using their intent instead of just keywords.
Don’t wait for them to do the work - serve your customers the products they want and they will reward you.
The ‘Now’ customer converts at all times of the day and night. If you aren’t there for them, they shop somewhere else.
You’ll be surprised by the questions asked on different pages of your site. We give you deep insights into your customers’ journey.
An informed customer is 10% more likely to stick.